Staff Training
Relationships with clients and within teams require excellent communication skills, empathy, integrity and strategic thinking. Developing the relationship skills of your staff helps them be more effective with clients and colleagues. We have developed a range of courses which are delivered by our experienced trainers or we can work with you to develop bespoke training that matches your needs.
Staff training options
Counselling Skills for Non Counsellors (Accredited) for those engaged in a helping or supporting role as managers, mentors or colleagues at work. This course is usually accredited but can be delivered as a non-accredited course if desired.
Further Counselling Skills for Non-Counsellors (Accredited) is ideal for those who want to further develop their counselling skills and looks in more detail at the topics covered in 'Counselling Skills for Non-Counsellors'. This course is usually accredited but can be delivered as a non-accredited course if desired.
First Impressions for anyone who works on the telephone front-line at work and in particular people who have to handle difficult calls from customers or clients.
From Emotions to Solutions is a workshop designed for professionals who deal with emotional clients as part of their job.
Bespoke training options |
