|
|
|
First Impressions
The First Impressions course is ideal for anyone who works on the telephone front-line at work and in particular people who have to handle difficult calls.
Who it's for
Those who deal with customers or clients on the telephone.
Course Objectives
On this course, you will find out about:
- Answering and ending calls
- Understanding what the client wants
- Dealing with difficult calls
- Giving and recording the right information
- Confidentiality and disclosure
- Dealing with caller’s objections
- Explaining your charges (optional)
|
|
