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From Emotions to Solutions
Who it's for
From Emotions to Solutions is a workshop designed for professionals who deal with emotional clients as part of their job.
Course Objectives
On this workshop, you will find out about:
- Preparation and goal review
- Building trust and rapport
- Positively influencing negative situations
- Preparing for a discussion with a client
- Reviewing goals at each part of the discussion
- Effective questioning and listening skills
- Managing a variety of emotions
- Personal action plan for application in the workplace
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